Frequently Asked Questions
What is the status of my order?
We send out emails when we process your order and when we ship your order, thus you should receive all your status updates by email. We have found that this is the fastest and most efficient way.
What happens if I want to return or exchange my order?
Please email firstname.lastname@example.org and we will email you back an RMA or EX number and a full set of instructions on where to send your package. Make sure to write that number on the outside of your box so we can process your return or exchange!
What if I donít want to give my email in the order?
We do NOT sell your information nor do we put you on a spam or email list! We only send you your confirmation and tracking number by email. Under NO circumstances do we abuse your information that you give us.
What if I did not get an email conformation for my order?
Check your spam box. Some mail providers automatically put us in the spam box (ie EarthLink). If it is not there then email us at email@example.com and let us know and we will send out a new conformation- your email might have bounced or been typed in wrong. If you email us we will just reply back on the same email to make sure it gets to you.
What happens if my item is backordered?
We will email or contact you to tell you if your item is backordered and ask if you would like to be put you on a wait list for the item or we will cancel your order.
Where is my receipt in my box?
We do NOT send paper receipts in the boxes. This is a waste of paper and in order to conserve we send your confirmation (your receipt) by email so you may use that for your records.
What does it mean when an item says CALL or OUT OF STOCK and still on the web?
Please call or email us if the item says call and you want it because it means that there are none or very few left. If the item says out of stock it means that we are currently out of stock in the item, but MIGHT be getting more in. Please do NOT order these UNLESS you get confirmation from us because then your order will be backordered for an extremely long time or it will have to be canceled!
What can I do if I need my order by a certain date?
You can change the shipping and let us know in the comments box what date you need the item(s) by in case it is suddenly backordered.
What if I want to add something to my order?
It is best if you place another order and add in the comments box that you would like to add it to your previous order. This can ONLY be done if the other order has NOT shipped yet.
Any more questions? Feel free to email us at firstname.lastname@example.org