Non- sale priced items can be returned for a credit to your credit card, or exchanged, within 60 days of the date of purchase. Sale priced items must be returned within 45 days of the date of purchase for a credit to your credit card or exchanged for another item or size.
You must pay for the return shipping; the old post office (USPS) is the cheapest way. UPS is the second cheapest, some of those private mailing offices can cost a lot. It is your option on how to return it.
◦Items must be in new condition with tags.
◦Used items are not accepted for return.
◦If you are returning or exchanging footwear you MUST return it in its original shoe box. Please do NOT ship in the shoe box itself, but inside another box the way it came to you.
◦We do not refund your original shipping, but just the cost of the items you ordered (If your order was over $49 and sent Ground (to an address in the USA) you did not pay shipping). **
◦If you are simply returning you DO have to pay shipping to us. If you are doing an exchange we pay the shipping back to you, but you have to pay the shipping back to us. Therefore, it is like paying 50/50- an even exchange.**
◦We do NOT accept returns on climbing equipment (meaning hard goods: Carabiners, rope, Harnesses, etc) , underwear, food or SPECIAL orders. This is for your safety and the safety of others. This is the industry standard. This is for your safety as well as the safety of others.
Yes climbing shoes and boots are returnable under our normal return policy above.
PLEASE E-MAIL TO RETURN OR EXCHANGE AN ITEM, AS IT IS MUCH MORE efficient than phone calls. (email email@example.com or reply to your confirmation email) We will send a RMA number and the shipping address. If an exception is made for returned items after 60days for non sale item and 45 says for sale items, we will issue a store credit. Returns are not accepted after 90 days.
By emailing your return and/ or exchange, it guarantees that there is an electronic receipt so in case your package is lost or you are concerned about your return we can look it up in a matter of seconds. This helps ensure that your items are logged and recorded, and there will not be a problem tracking or recording where your package is in the cycle. We recommend you ship via UPS, or if you choose USPS we recommend buying insurance.
Once an items return is processed, you will receive an email confirmation. Please allow 3-5 business days for the credit to appear on your card- this depends solely on the credit card company you use.
If you wish to exchange an item, follow the same process as the return and email us (firstname.lastname@example.org or reply to your confirmation email) and notify us what you would like instead. You will have to pay return shipping to us, but we will cover the cost of shipping the exchange back out to you. Therefore, it is like paying 50/50 on the shipping costs- to keep it an even exchange. We do not expedite exchange shipments. **
Return Condition Requirements
Items must be in new condition with tags.
Used items are not accepted for return.
If you are returning or exchanging footwear you MUST return it in its original shoe box. Please do NOT ship in the shoe box itself, but inside another box like the way it came to you.
We are NOT Responsible FOR TYPOGRAPHICAL ERRORS.
Thank you for your business.
EverestGear Customer Service
**May not apply in all circumstances