COVID-19 IMPORTANT INFORMATION:
Please do NOT ship returns Fed-Ex during this period, for some reason they are having difficulties delivering packages locally at this time.
Also, please note that returns and exchanges must be properly sanitized before our staff can safely open and inspect them. Please understand it will take 1-2 days more for returns/ exchanges to be processed. We do this for the health and well-being of all of our customers and staff. We apologize for the inconvenience.
Non-sale priced items can be returned for a credit to your credit card, or exchanged, within 45 days from the date of purchase. Sale priced items must also be returned within 45 days from the date of purchase for a credit to your credit card or exchanged for another item or size. (See below for Christmas extensions)
You must pay for the return shipping; the old post office (USPS) is normally the cheapest way. UPS is normally the second cheapest, some private mailing offices can cost a lot, but it is your decision on how to return it.
Please e-mail to return, or exchange, and item. (email: email@example.com or reply to your confirmation email). We will send a RMA number and the shipping address to send your item back.
By emailing your return and/ or exchange, it guarantees that there is an electronic case where we can look up your return. This helps ensure that your items are logged and recorded, and there will not be a problem tracking or recording where your package is in the cycle. We recommend you ship via UPS, or if you choose USPS we recommend buying insurance.
If your order is past the 45 day return period and an exception is made, you will be issued a store credit. No returns of any kind will be accepted after 75 days from date of purchase.
Once a return is processed, you will receive an email confirmation. Please allow 3-5 business days for the credit to appear on your card- this depends solely on the credit card company you use.
Requirements for Returning:
◦Items must be in new condition with tags.
◦Used items are not accepted for return.
◦If you are returning or exchanging footwear you must return its original shoe box with the shoes. Please do not ship in the shoe box itself, but ship inside another box like it came to you.
◦We do not refund your original shipping, just the cost of the items you ordered (If your order was over $49 and sent Ground (to an address in the USA) you did not pay shipping). **
◦Do not send your item back as a "refused delivery" or "return to sender." You will be charged the actual amount PLUS a $10 refusal fee, that the carrier charges.
◦We do NOT accept returns on climbing equipment (meaning hard goods: carabiners, rope, harnesses, etc), underwear, food or special orders. This is the industry standard. This is for your safety as well as the safety of others.
◦Climbing shoes and boots are returnable under our normal return policy listed above.
◦We only accept returns of merchandise that was purchased from us. We do not take back items bought from other companies.
If you wish to exchange an item, follow the same process as a return and email us (firstname.lastname@example.org or reply to your confirmation email) and notify us what you would like instead. You do have to pay return shipping to us, but we will cover the cost of shipping the exchange back out to you. Therefore, it is like paying 50/50 on the shipping costs- to keep it as an even exchange. We do not expedite exchange shipments. **
All requirements for returns apply to exchanges as well (i.e. no used items, no climbing equipment, etc).
Christmas Extended Return Policy:
Items purchased after Nov 10th will have an extended return policy, due to Christmas, and can be returned by Jan 10th for a refund under the requirements listed above. If items are not returned by Jan 10th a store credit will be offered until Feb 10th. All other conditions and terms listed above apply.
We are not responsible for typographical errors.
Thank you for your business,
EverestGear Customer Service
**May not apply in all circumstances